1. How can I determine my shoe size?
You can refer to our size guide available on the product page for assistance in selecting the correct shoe size.
2. What is your return policy for purchased footwear?
We offer a hassle-free return policy within 30 days of the purchase date. Shoes must be unworn and in original packaging for a full refund.
3. Do you offer free shipping?
We provide subsidized standard shipping on all orders with free shipping on orders over USD $200 equivalent.
4. Can I exchange my shoes for a different size/color?
Yes, we offer exchanges for a different size or color subject to availability. The footwear needs to be in resaleable condition with packaging kept. See our Returns Policy. This must be done within two weeks of receiving the footwear. Contact our customer service team for assistance.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor the delivery status of your package.
7. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for online orders.
8. Do you offer a warranty on your shoes?
Our footwear come with a manufacturer's warranty against defects in materials and workmanship. Please refer to our Warranty in the purchases section and our Returns Policy.
9. Can I cancel my order after it has been placed?
Orders can be canceled within 24 hours of purchase before they are processed for shipment. Contact customer service for order cancellation requests.
10. Do you have a loyalty program for returning customers?
Yes, we have a loyalty program that rewards customers with points for purchases, referrals, and reviews. These points can be redeemed for discounts on future purchases.
