1. Introduction

Your privacy is very important to us. Edcare Solutions P/L doing business as equilibras™ FOOTWEAR acts as the joint controller/processor and is responsible for your personal data. We have developed this Policy in order for you to understand how we collect, use, communicate and make use of personal information, and how the law affects and protects you.

If you have any questions or complaints about our data collection, we hope you contact us first so that we may address the situation.

2. No SPAM Policy

If you share your email address with us, we will not sell or rent it to any third parties for any reason. By purchasing from us, you agree to receive emails about your order, special events, and our newsletter. You can follow the "opt-out" instructions at the bottom of marketing emails at any time.

3. Information We Collect

We collect data when you provide it directly, use our services, visit our website, or interact with our social media. This may include:

• Identity: Name, birth date, gender.
• Contact: Billing/shipping addresses, email, phone numbers.
• Financial & Transactional: Order data and payment history (we do not store credit card details).
• Technical: IP address, browser type, location, and software data.
• Profile & Usage: Usernames, feedback, reviews, and how you interact with our site.

We do not collect "Special Categories" of data such as race, ethnicity, or religious beliefs.

4. Cookie Policy

A cookie is a small text document used for anonymous unique identification. We use the following types:

• Session Cookies: To provide personalized user sessions (stored until browser closes).
• Functional Cookies: To ensure the website runs properly and improve usability.
• Analytical Cookies: To provide relevant information and advertisements based on your interests.

You can choose to turn off cookies through your browser settings, though some site features may stop functioning properly.

5. Data Security & Retention

We use encryption and authentication tools to protect your data from accidental loss or unauthorized access. Access is limited to employees and contractors with a strict business need and non-disclosure requirements.

We retain personal data only for as long as necessary to fulfill the purposes it was collected for, including legal, accounting, or reporting requirements.

6. Your Legal Rights

In certain circumstances, you have the right to request access, correction, removal, or transfer of your personal data, or to object to its processing. To exercise these rights, please contact us at the email provided below.

7. Contact & Complaints

If you have a complaint or question regarding the processing of your data, please reach out to us. If you contact us with a privacy complaint, it will be assessed with the aim of resolving the issue in a timely and effective manner.

You also have the right to lodge a complaint with the relevant supervisory authority in the country in which you reside.